Order RO Water Delivery

You can create an account using:

• Your email address and a password
• Your Google account

The option to sign in using Facebook will be added at a later date.

After creating your account, complete your delivery profile before placing your first order. Your profile must include:

• Your telephone number
• Your village or area
• Directions to the property
• Any information that will help the driver locate your cistern

Keep this information up to date. The trucker will use it when completing your delivery.

When placing an order online after your account has been created, you will be asked about:

• Number of people that rely on this water (Optional)
• Available cistern capacity (Optional)
• Are there vulnerable persons or critical circumstances
• Whether the request is Normal or Critical
  • If you mark Critical, you will be asked to provide additional information explaining your circumstances.
• Your preferred trucker, if applicable

If you select a preferred trucker, the preference will be considered when the delivery is assigned, but it cannot be guaranteed.

After submitting your order, you can log in to your account to follow its progress.

When placing your first order by telephone or WhatsApp call, be ready to provide:

• Your full name
• Your telephone number
• Your village or area
• Directions to the property
• Whether your request is Normal or Critical
  • If you say Critical, you will be asked to provide information explaining your circumstances.

Additional information may be requested by the dispatcher depending on your order and circumstances.

Circumstances that may affect your water needs can include an elderly person, an infant or young child, a medical need, an essential service, or a property operating as a business, hotel, or restaurant.

Please provide a working telephone number where you can be reached. The trucker may need to contact you about access to the property, delivery arrangements, or payment.

When placing an order, you will be asked to select either Normal or Critical.

Normal requests

Normal requests are handled on a first-come, first-served basis. The system automatically assigns each order to one of the five participating truck drivers in rotation. This helps distribute orders evenly among the drivers.

Critical requests

Select Critical only when your current water situation requires more immediate attention. You will be asked to provide information explaining your circumstances.

Critical requests are flagged for review by the distribution team. Based on the information provided, the team will determine whether the request should be moved to a different position on the delivery list.

Selecting Critical does not guarantee immediate delivery. The team will consider:

• The circumstances described in the order
• The water supply available
• Existing orders and their circumstances
• Available trucking capacity

Please provide complete and accurate information. The distribution team can only assess a Critical request using the information submitted with the order.

If you own or manage more than one property and order water on behalf of your tenants, you will need to use the call in system at +599 416 5363. 

Availability to order for multiple properties online will be coming soon.

If you rent and are responsible for ordering your own water, know that your account remains with you when you move. Before placing an order for your new residence, update your account online or by calling with your new:

• Village or area
• Property directions
• Cistern location
• Contact or delivery information

Only update an existing account when you have moved from one residence to another and are responsible for ordering water for your new residence. 

Once your profile has been created, your contact and delivery information will be saved in the system, making future orders simpler. Depending on how you choose to order, follow the steps below:

For future online orders, log in to:

• Review or update your profile
• Enter information about your current water needs
• Submit a new request
• Follow the progress of the order

For future telephone or WhatsApp call orders:

• Provide your name
• Update your location information if it has changed
• Confirm details about your current water needs
• Dispatch will place the new order for you

Delivered water costs $40 per load.

Payment is made directly to the trucker at the time of delivery. The online and telephone ordering systems do not collect payments.